Repair Programme

Precious Collaborative’s purpose is to provide you, the client, with a garment which you can treasure. To that end, we at Precious will promise to provide you with free repair to extend its life.

We will cover minor repairs, our criteria are outlined in our terms and conditions, but essentially we need the Precious garment returned to us, clean, and the repairs we can do for free are;

  • Mending seams
  • Broken stitching
  • Small holes or tears
  • Button replacement

All other repairs are determined by assessment. If you have something else you would like us to look at, please get in touch with us by emailing your brief description and photos of your garment to claire@preciouscollaborative.nz We will assess your needs promptly and if it meets our guidelines above, we will email you further instructions so we can follow up with your repair needs.

You will need to ship your garment to us and we will repair it within 4 weeks and return to you free of charge.

  • Our team will assess your garment within the week. 
  • If it meets our repair guidelines, we will email you further instructions for submitting your garment into our repair programme. 
  • You ship your garment to us for repair. 
  • Your garment will be repaired by our team within 4 weeks. 
  • We will send your repaired garment back to you free of charge.