Shipping Policy

Precious Collaborative is based in Wanaka where we provide a free pick up service. For all other deliveries there is a courier fee of $15, whether to an urban or rural address.

Standard Processing and Delivery Time Frames

Please allow 2-3 working days for dispatch. Once your order has been dispatched you will receive email confirmation which will include tracking details.

During sale and holiday periods, processing of orders may be subject to delay.

Delivery time frames are estimates and do not take into account processing times or transit delays. Please note that delivery to rural addresses can result in longer delivery times.

Missing Parcels

It is important you fill in your shipping address correctly when ordering. Precious Collaborative cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address - such as a workplace - for your order as a signature may be required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.

Shipping Partners

All orders are currently shipped with NZ Post. You can manage all aspects of your delivery (redirect, add delivery instructions & add authority to leave) on the NZ Post website.